Privacy Policy

PRIVACY POLICY

Introduction

PR1MO TRAVEL & TOURS complies with the Data Privacy Act of 2012 (the Act) when dealing with personal information.  Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose and protect your personal information. Should we ask you to provide certain information by which you can be identified when accessing your booking or VISA processing details, you can be assured that such information will only be used in accordance with this policy.

This policy does not limit or exclude any of your rights under the Act.  PR1MO TRAVEL & TOURS has a firm policy of protecting the confidentiality and security of information that we collect from our customers and clients. We do not share your non-public personal information with unaffiliated third parties. Information is only shared with your consent except for the specific purposes below, in accordance with all applicable laws. Please read this policy carefully. It gives you important information about how we handle your personal information. If you wish to seek further information on our policies, see https://www.primo-travels.com

Changes to this policy

We may change this policy by uploading a revised policy onto the website.  The change will apply from the date that we upload the revised policy.

What personal information we collect

We may obtain the following personal information:

  • Full and complete name
  • Contact information including home address, email address, business address, home telephone numbers and business telephone numbers
  • Other pertinent and necessary details for booking and VISA processing

Who do we collect your personal information from

We collect personal information about you from:

  • you, when you provide that personal information to us, including via the website and any related service, through any registration or application process, through any contact with us (e.g. telephone call or email), or when you book or purchase our services.
  • third parties where you have authorized this or the information is publicly available.

If possible, we will collect personal information from you directly.

How we use your personal information

We will use your personal information:

  • to verify your identity
  • to provide services to you
  • to market our services to you, including contacting you electronically (e.g. by text or chat or email for this purpose)
  • to improve the services that we provide to you
  • to bill you and to collect money that you owe us
  • to respond to communications from you, including a complaint
  • to protect and/or enforce our legal rights and interests, including defending any claim
  • for any other purpose authorised by you or the Act.

Disclosing your personal information

We may disclose your personal information to:

  • another company within our group
  • any business that supports our services, including any person that hosts or maintains any underlying IT system or data center that we use to provide the website or other services
  • a person who can require us to supply your personal information (e.g. a regulatory authority)
  • any other person authorized by the Act or another law (e.g. a law enforcement agency)
  • any other person authorized by you

Kindly note that a business that supports our services may be located outside the Philippines.  This may mean your personal information is held and processed outside the Philippines.

Protecting your personal information

We will take reasonable steps to keep your personal information safe from loss, unauthorized activity, or other misuse.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Accessing and correcting your personal information

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information.  Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction.  If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, email us at [email protected].  Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information or the correction that you are requesting).

Internet use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

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