Cancellation Policy
We have to require deposits and levy cancellation charges in order to cover all the costs we may incur before the start of a tour including cancellation fees from hotels, cancellation charges from other service providers, etc.
Notes:
Force Majeure
Except where otherwise expressly stated in this Cancellation Policy, we cannot accept liability or pay any compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of this Cancellation Policy, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination, or natural disasters such as floods, earthquakes, or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.
PRIVATE TOURS & “GROUP TOURS”
Cancellation by you: Private tours and “Group Tours”
Deposits are non-refundable. If you cancel your booking, we will impose cancellation charges as follows:
Payment for the tour is a fundamental part of the tour’s income and contributes to the overall cost of equipment, running costs, staffing, administration, etc. As the Company will have incurred the majority of its costs before the tour starts, we need to impose cancellation charges to cover these costs.
* or deposit if greater.
Tailor-made tours may be subject to alternative cancellation terms, which will be communicated to applicable Clients at the time of booking.
All cancellations must be in writing and be made by the person who submitted the booking form. Please send an email to your contact at the Company, with a copy to [email protected].
Once the tour has started, no refund for any unused portion or part of the tour or services to be provided will be given. If you want to make any changes to the tour, or depart the tour early, such alteration or departure will be entirely at your own expense and liability. You will also need to communicate in writing to the tour operator your reason for leaving the tour.
Changes by us: Private tours and “Group Tours”
As we often plan arrangements many months in advance we may occasionally have to make changes to your booking and we reserve the right to do so at any time.
If we make a minor change to your holiday, we will make reasonable efforts to inform you as soon as reasonably possible if there is time before your departure, but we will have no liability to you. Examples of minor changes include a change of accommodation to another of the same or higher standard.
Occasionally we may have to make a significant change to your confirmed arrangements. Examples of “significant changes” include the following, when made before departure:
If we have to make a significant change, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:
You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request a notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements.
Cancellation by us: Private tours and “Group Tours”
We will not cancel your travel arrangements less than 30 days before your departure date, except for reasons of force majeure or failure by you to pay the final balance. We may cancel your holiday before this date if, e.g., for “group tours” the minimum number of clients required for a particular travel arrangement has not reached. Group Tour minimum group sizes are stated in the trip notes.
If we have to cancel due to force majeure, we will offer you the choice of:
If the cancellation due to a Force Majeure occurs after a trip has already started, we will offer you the same choice above on a pro-rata basis.
“Day Adventures” & Transfers
Cancellation by you: “Day Adventures” & Transfers
3+ Days before the trip – 100% refund
0 – 2 Days before the trip – no refund
Cancelation by us: “Day Adventures” & Transfers
We reserve the right to cancel your “Day Adventures” at any time, in which case a full refund of all monies paid will be made to you. Generally, we will not cancel any “Day Trip”(s) within 24 hours of the trip’s start time unless due to exceptional circumstances.
REFUND POLICY
A Payment provider required us to place this policy on a separate page.
Refund Policy:
If you cancel your trip and qualify for a refund, as per the cancellation policy, we will process the refund within one week of the agreement to the refund. The money will normally be refunded by the same method the payment was made unless mutually agreed by both parties to transfer the refund by a different method.
Tour Rescheduling:
If you cancel your trip at short notice but want to keep the credit you have paid for a future trip, this can be mutually agreed upon. We will generally deduct some cancellation fee for the administrative costs from the first tour, but the outstanding credit can be put towards a new tour, however, this must be within 12 months of the date of the first trip, otherwise, the full cancellation costs will apply. The credit cannot be transferred to a different person.
Click the links below for our other Terms & Conditions: